Yesterday, when I tried to log into Revver, I was told that my account did not exist. When I submitted this problem to their help system, they told me that my account had been suspended due to suspicion of click fraud, and that I had been emailed about it already. Sure enough, in my Junk email folder, I found this email:
Subject: Account termination
Notice that it sounds much less like “suspension”, and much more like “termination”, even though they claim that they will do some sort of investigation using cookies. Personally, it doesn’t sound like they care that much about proving my innocence.
I, of course, know myself to be innocent. However, I did notice, and blog about, some suspicious results on my account page recently. If any one of you, my dear blog readers, are clicking multiple times on my videos, or clicking on every video, please stop.
This “guilty until proven innocent” policy really sucks when you are the one accused. It’s not even remotely fair. I can only imagine how the folks at Guantanamo must feel.
I understand the need to avoid click fraud. And by all means, put my account in “cookie tracking” mode for a week or two, until the malicious IP address can be located and the clicks from said IP expunged from my earnings. But disabling my login and talks of “termination” seem too extreme to me.
I’ve done nothing wrong, and treating your customers this way is not a good way to maintain a good business.