Conversation With My Bank

April 27, 2009 By: erik Category: Complaining, Funny 1,394 views

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This is the transcript of an actual conversation that I had today with a representative at the international wire transfer call center of my bank. Behold the idiocy:

Agent: Would you like to initiate an international wire transfer today?

Me: Yes.

Agent: Can I have your account number and the destination account number?

Me: Yes. It’s [REDACTED].

Agent: Okay, how much would you like to transfer?

Me: What’s the maximum I can send?

Agent: I’m sorry, sir, I cannot tell you that. Only your local branch manager can discuss that with you.

Me: Okay, so I would like to transfer $X.

Agent: I’m sorry, sir, that is above your maximum.

Me: So you won’t tell me my maximum, but you will tell me if any quantity I tell you is above or below my maximum?

Agent: You tell me how much you want to transfer, and I will enter it in the system and see if it lets you.

Me: You’ve got to be kidding me. Okay, how about $X-Y?

Agent: One moment… Yes, you can transfer that amount.

Me: Okay, so it would be safe to say that my maximum transfer limit is between X-Y and X, correct?

Agent: I’m sorry, sir, I can’t tell you that.

Me: Whatever. I don’t have time to slowly increment the amount until we find the maximum. Just send $X-Y.

Agent: Okay, your confirmation number is [REDACTED]. Is there anything else I can do for you today?

Me: No. Bye.

 
  • http://www.hillbillyplease.com/blog/ jane

    Oh, FFS.

  • Michael

    next time just reduce the amount incrementally by .01 until they give up. it won’t take long, i bet.

  • http://www.erik-rasmussen.com/ Erik R.

    GFG, indeed.

    I bet our friendly call center agent wasn’t very fond of word problems as a student.

  • Hilltop

    I’m a bit disappointed that you didn’t see this through. For Nora, at least!

  • Hilltop

    I’m the flu. Yay!

  • Ines

    Computer says nooooooooooo. Nothing gets me more upset than when they talk as if the computer was the brain in the room. Sorry but computer says no…argggh

  • http://www.isoglossia.com sgazzetti

    I would happily burn my U.S. bank to the ground every single time I have any interaction with them, and if I ever find a box of matches, I’d be glad to take your morons along, too.