Kindness Solves Boarding Conundrum

February 16, 2016 By: erik Category: Travel, USA


The following is a true story from my recent trip, written as soon as I boarded the plane.

At the gate in Charlotte, twenty minutes before boarding time, there was an African man slowly getting more and more agitated talking to the airline employee at the gate. He had come to the airport with his wife and kids, and the lady at the baggage check desk had told him that the flight wasn’t too full, so he could just take his large second bag to the gate and either they’d let him gate check it for free or he could carry it on, despite being larger than the carry-on guidelines. He had even brought a smaller bag to the check in counter and had his wife and kids there so that, if his larger bag was too large, he could leave some things and take the smaller bag.
(more…)