Do NOT pay more than $14 for your ESTA Application!

October 01, 2012 By: erik Category: Complaining, Fighting Stupidity, Internet, Marketing, Scary, Travel, USA 17,539 views

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Department of Homeland SecurityIn preparation for our upcoming trip to the United States, I was double checking that everything is in order. After last year’s ESTA debacle, I want to be 100% sure we have my wife’s immigration approval number before leaving for the airport. So I did an internet search for ESTA to search for her approval number. What I found is a system of websites designed to scam unknowing foreign travelers out of their money.

Someone has set up the following websites (possibly more) to trick foreign travelers.

They all eventually send you to an application page, which I won’t link to here, where you enter all the information that is needed for the official Department of Homeland Security ESTA application. Then, at the bottom, it says:

By pressing the “Place Order” button below I acknowledge that I am utilizing a private company to submit the ESTA Travel Authorization on my behalf for USD $79.00 which includes the mandatory US Government Application fee.

The “mandatory US Government Application fee”, as they tell you on their FAQ page, is $14. They charge a $65 “processing fee” to take the information you entered in their form and enter it in the real Department of Homeland Security’s application, and then email you the PDF that the real DHS’s site provides after you complete the application. That’s all they do! At least they claim to have a 30-day “refund policy”, presumably to appease the people that catch them at their game.

It’s unclear if they can somehow turn around and get the $14 back from DHS or invalidate the ESTA number that was issued. I suspect that they cannot, and thus you could apply for the ESTA number with them, get the application approval from DHS, and then get your $79 back, screwing them out of $14, but I don’t trust them to honor their refund policy enough to try it.

Even so, I bet they make a LOT of money from foreigners that don’t know any better.

Please, people. Only use the official Department of Homeland Security’s ESTA application. It’s not as pretty, and is a stupid hoop to jump through, but it only costs 14 USD.

The irony is that the ESTA application asks you:

Have you ever been arrested or convicted for an offense or crime involving moral turpitude or a violation related to a controlled substance; or have been arrested or convicted for two or more offenses for which the aggregate sentence to confinement was five years or more; or have been a controlled substance trafficker; or are you seeking entry to engage in criminal or immoral activities?

Of course what they’re doing is perfectly legal – I wouldn’t even be surprised if there were a connection to the original legislators who created this ridiculous ESTA requirement – and they should not be shut down, but I think that, if they were filling out their own application form, they would need to check the box for moral turpitude.


    excusez-moi,je me trompí¨ de formulair,normalment je doi paye 14usd.Merci beaucoup,par votre comprehention.MR. TORRALBA.ARANGO JOSE IVAN

  • Sam

    I was stupid enough to order an esta from them, but I sent them a mail to cancel it. They did cancel my esta and I got $79 in refund. So their refund policy is real.I now can get my new esta for only $14.

    • The “overcharge the customer until they ask you not to” seems to be a pretty common business practice. Disgusting, but common.

      Thanks for the data point on the return policy. Your comment will no doubt help others.

    • Josh

      In how many days did you get the refund?

      • ocero

        Unfortunately, I’m another stupid. I have sent them an email to cancel, but they refuse to refund, they say i have to pay for their services.

    • Simone Antonacci

      Hi Sam I was a stupid too..I am still in time to ask the refund,which was the reason you used to ask it?

    • Rodrigo

      Sam, what was the reason you used for the refund? My mom paid for it and I want to ask for a refund. Thanks.

  • Stace

    I made too the same mistake, I rushed through making the payment and realized after the fact. I have contacted them to refund me, does that mean I can apply for my esta from the official website while Im waiting for them to respond? Or do I need them to cancel it before I can reapply?

    • Ishwinder Singh Bhatia

      Hi Stace,
      I want to know if you were able to re apply for new ESTA after getting a refund from the third party website. Unfortunately I ended up using their site and now I have asked them for refund. Please help. I am travelling to the US next month. Can they actually cancel the ESTA application all up or just refund the money they charged for their services?

      • Julie

        I REALLY need to know what you found out!
        I’m in the same situation rigtig now – i requested a refund yesterday, and i’m not sure if i have to apply again?!

  • S.

    I was stupid too..
    The refund works perfectly.

    I’ve just sent these data, 1 hour after request:
    “Reason: Cancel of my ESTA request within 24 hours.
    Name: XXX YYY

    Requests sent: #date

    Last four digit of my debit card: ####
    mail: [email protected]

    They cancel the card transaction, I’ve received the sms from my bank.